Closer look: What happens when you report non-compliance to LHA

28 October 2022
Closer look: What happens when you report non-compliance to LHA

Labour hire providers are major employers across many industries and regions.

So it’s important to ensure providers comply with their obligations – not only to protect workers from exploitation, but to ensure a fair and level playing field for all labour hire providers.

To identify any providers or hosts doing the wrong thing, LHA analyses a range of data from intelligence partners, monitors media and digital channels, and undertakes inspections and field visits.

Another key source is reports and tip-offs from hosts, workers, other providers, and the wider community through our Report A Problem portal and other communication channels.

Anyone with a complaint, concern, or information on providers who may not be meeting their obligations is encouraged to make a report. LHA wants to know when:

  • Labour hire workers are being mistreated (e.g. poor accommodation, underpayments)
  • Illegal arrangements are in place (e.g. sham contracting, avoidance of other obligations)
  • A provider is operating without a licence
  • Hosts are using workers supplied by an unlicensed provider.

How to report non-compliance to LHA

The Enquiries line can be reached on 1300 545 200 from 9am-5pm, Monday to Friday.

The Labour Hire Licencing Online (LHLO) Portal also has a ‘Report a Problem’ function where an issue can be reported through an online form.

All reports are confidential and will not be disclosed to any person, except as required or authorised by law.

To support effective action by LHA:

  • Provide detailed information and evidence where possible – such as payslips, photos, contracts and/or screenshots – to assist LHA to investigate.
  • Keep the description of the issue objective – the who, what, where, when, how and why of what has occurred.
  • While it’s not mandatory to provide contact details to complete a report, LHA is more likely to act if we can contact the person who made the report, to clarify or gain further information.