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Changes to how we calculate business tiers

The Victorian Government is making the way business tiers are calculated fairer.

From 1 July 2021, business tiers will be based on the labour hire provider’s turnover for the last 4 quarters at the time of licence fee payments. This does not apply to outstanding fees first due before 1 July 2021

Updated COVIDSafe settings - June 2021

The Victorian Government has announced changes to COVIDSafe settings. On the advice of the Chief Health Officer, restrictions in regional Victoria and metropolitan Melbourne will ease from 11.59pm Thursday 24 June

For more information, businesses can go to Coronavirus.vic.gov.au or call the Business Victoria hotline on 13 22 15. 

Learn more

30 June 2021

Chance for grape growers to prune safety hazards

Sunraysia grape growers are being urged to ensure they have safety covered this pruning season.

WorkSafe, Department of Health and the Labour Hire Authority are hosting an online information session on 10 June to help businesses ensure they are meeting their health and safety obligations, staying COVID-safe, supporting vulnerable workers and ensuring labour hire workers are treated fairly and provided through licensed labour hire providers.

Agriculture Victoria, Australian Table Grape Association and Victorian Farmers Federation representatives will also be on hand to provide support and answer any questions growers may have.

Subject to COVID-19 restrictions, a three-day inspection program will follow in the Robinvale area from 22-24 June to check businesses are operating safely.

Follow my providers tool now available

Follow my providers helps you follow the licence or application status of a labour hire provider and lets you know when:

  • applications are refused or withdrawn
  • licences are granted, suspended or cancelled
  • suspended licences are re-issued.

How will I find out about licence or application changes?

We will send you an email with the licence or application status change. You will also receive an SMS notification to check your email at 9:30am (AEST) the following day.

Start following providers

Licence condition placed on labour hire provider

Following a conviction against Robert Albano, the Labour Hire Authority has placed a licence condition on BridgingWorx Limited’s labour hire licence (VICLHL04753).

Robert Albano was found guilty by the County Court of Victoria of an indictable offence on 6 May 2021.

On the 7 May 2021 the Labour Hire Authority placed a condition on the licence of BridgingWorx that Robert Rocco Albano is to be excluded from all labour hire services provided under the licence.

The Authority obtained documents indicating Robert Albano was at times before the conviction the Chairperson and CEO of BridgingWorx.

BridgingWorx has cooperated with the Authority and has advised that they have ceased involvement with Robert Albano and have ordered a review of the business’s policies and procedures, including engaging a consultancy firm to assist in governance, transparency and social responsibility.

BridgingWorx provides workers to the healthcare and social assistance sectors across Australia.

The Authority will continue monitoring the compliance of the labour hire provider.

Labour hire providers must comply with workplace laws and pass a fit and proper person test to keep their labour hire licences.

The Labour Hire Authority is improving the transparency and integrity of the labour hire industry. Improving the transparency and integrity of the labour hire industry will protect labour hire workers from exploitation and will ensure transparent and compliant labour hire providers do not face unfair competition from dishonest operators.

If you have any concerns about relevant people related to a labour hire licence, such as company directors or officers, not being fit and proper please Report a Problem to the Labour Hire Authority.

31 May 2021

Robinvale information session

The coronavirus (COVID-19) has changed the way farms operate; we know this hasn’t been easy. It’s more important than ever to have safety covered on farms.

We’re here to help keep businesses operating safely, smoothly and fairly during pruning season – come and chat to us in Robinvale on Thursday 10 June.

Join WorkSafe Victoria, the Department of Health, the Labour Hire Authority, Agriculture Victoria, the Victorian Farmers Federation and the Australian Table Grape Association to talk about farm safety.

Book now

31 May 2021

Annual reporting

To help licensed providers collect the information and supporting documents needed to complete their annual reporting, we have published an annual reporting guide and checklist.

For most providers annual reporting is short and simple. In developing the annual reporting process, we considered feedback from the labour hire licence application process and made annual reporting more straightforward and easier to use.

Guide and checklist

31 May 2021

Circuit Breaker Business Support Package

The Victorian Government has launched the $250 million Circuit Breaker Business Support Package to assist small to medium businesses and sole traders, under the circuit breaker restrictions announced on 27 May 2021.

More information about the Circuit Breaker Business Support Package is available at Business.vic.gov.au

31 May 2021

Over 5,000 labour hire licence applications assessed

The Labour Hire Authority has assessed over 5000 labour hire licence applications. This includes licences that have been suspended, cancelled and granted with conditions, as well as applications that have been refused.

This helps protect the 599,000 workers supplied by labour hire providers because providers must continue to comply with workplace laws and pass a 'fit and proper person' test to obtain and maintain their licence. This also creates more fairness for ethical labour hire providers who have sought a more transparent industry with greater integrity.

Labour hire licence refused

The Labour Hire Authority has refused to grant a licence to MTL 354 PTY LTD.

In making licensing decisions, the Authority considers applications on completeness, accuracy and integrity. Where further information is required we undertake enquiries and work with other regulators and law enforcement agencies to gather evidence required for our licensing decisions.

The Authority had serious concerns and suspected significant non-compliance with a range of relevant laws that providers must comply with to obtain and keep their labour hire licence.

The Authority concluded its investigation and determined to refuse the licence application.

It is unlawful for the business to provide labour hire services or it faces maximum penalties of $528,704. Hosts must not use the business for labour hire services or they face maximum penalties of $528,704.

Work-related fatigue: A guide for employers

Employers are responsible for preventing and managing fatigue in the workplace. There are three broad types of fatigue: physical, mental and emotional.

All of these can obviously affect both workplace and public safety and can also have long-term health effects. While preventing fatigue improves workplace health and safety, reduces workplace injuries and staff absences and leads to greater productivity. 

To learn how to prevent fatigue, check out the Work-related fatigue guide for employers from WorkSafe.

30 April 2021

Horticulture visits put safety in the spotlight

WorkSafe, Department of Health and Labour Hire Authority inspectors have visited almost 40 orchards across the Shepparton region as part of a co-ordinated approach to workplace safety.

Labour Hire Licensing Commissioner Steve Dargavel said the Authority’s focus during its 19 visits was on education and ensuring compliance, checking that providers had COVIDSafe plans, as well as looking at their licence status and conditions for labour hire workers.

“These site inspections were important because they helped identify providers that needed COVIDSafe plans. By working with growers and providers to make sure they have compliant COVIDSafe plans we’re protecting regional communities and the harvest,” he said.

“Our compliance and enforcement officers were well received by growers who provided information about their labour hire providers. We have also received positive feedback about the information session hosted in Shepparton leading up to the inspections.”

Welcome to the Labour Hire Authority's December e-News

From all of us here at the Labour Hire Authority, we wish you a very happy holiday season and a wonderful new year.

While this has been a difficult year for all Victorians, together we have worked to make labour hire fairer and made great progress on this journey. We look forward to saying farewell to 2020 and continue working with you to build on this success into 2021.

The Authority will continue compliance monitoring and enforcement activities over the holiday period. As a result of investigations following reports of noncompliance, the Authority has issued a number of notices of intention to refuse applications and cancel licences. Please continue to report noncompliance and worker mistreatment through report a problem and provide as many specific details as possible.

Our enquiries phone line will be unavailable from Christmas Day, Friday 25 December to New Year's Day, Friday 1 January 2021 (inclusive). During this period you are welcome to continue contacting us via email.

Pay and entitlements over the Christmas and New Year period

During this time of year, employers and workers may have questions about employee entitlements when working through the holiday period and businesses shutting down between Christmas and New Year. 

You can find information on entitlements from the Fair Work Ombudsman. This includes information on:

  • directing employees to take leave
  • employees without enough annual leave
  • paying employees who don’t work on a public holiday
  • public holidays during annual leave
  • working extra hours and working on public holidays
  • public holidays over Christmas and New Year's Day.

Information on entitlements

23 December 2020

A safe and compliant harvest for Sunraysia and Mallee growers and labour hire providers

Everyone in the supply chain has a part to play in ensuring the safety of workers and compliance in the horticulture industry.

To help providers and growers in Sunraysia and the Mallee understand their obligations the Authority delivered a webinar in collaboration with WorkSafe, Department of Health and Human Services, Coles, Woolworths and the United Workers Union.

With harvest commencing, this was a timely opportunity to refresh understanding of compliance requirements. This harvest is going to present new challenges, and the guidance presented in the session will help create COVIDSafe workplaces where we can make sure we are doing our best to protect our colleagues, families and the broader community.

30 November 2020

Updated Guidelines for cleaning and disinfection in workplaces

Workplaces need to clean and disinfect surfaces - both steps are essential. The Victorian Government has released updated cleaning and disinfection guidelines including information on:

  • factsheets for workplaces, workforces, supervisors and building owners and managers
  • checklists for engaging and monitoring routine cleaning services
  • checklist for engaging cleaning services for a COVID-deep clean
  • training completion register template
  • cleaning guidelines factsheets for a range of industries.

To help make sure commercial cleaners are aware of the new guidelines, the Authority is collaborating with the Department of Jobs, Precincts and Regions to write to all providers that supply workers in commercial cleaning.

Guidelines and resources for environmental cleaning

The Department of Health and Human Services has also developed guidance materials for environmental cleaning.

30 November 2020

Frequently asked questions

Here are answers to a few of the top questions coming through to our enquiries team. If you have a question you can contact the Authority by using the contact us button below.

Updates to casual and overtime clauses in most awards

The Fair Work Commission is updating casual and overtime clauses in 97 awards. Updated clauses have started taking effect from 20 November 2020.

To find out if your award is affected and what you need to do visit Fair Work Ombudsman.

30 November 2020

Last Step - coronavirus roadmap for reopening

Thanks to the efforts of every Victorian, the Victorian Government announced that the state is moving to the Last Step of reopening.

As restrictions ease, it’s important that we act to keep ourselves and others safe. For more information visit:

30 November 2020

Signs, posters and templates for your COVIDSafe workplace

Your workplace can use this free collection of templates, questionnaires, signage and posters to promote a COVIDSafe workplace.

The templates include:

  • record sheet - visitor and patron contact log
  • staff health questionnaire
  • social media tiles to share information to your clients and colleagues

You can also find links to translated information about coronavirus (COVID-19).

30 November 2020

Welcome to the Labour Hire Authority's October e-News 2020

During the coronavirus (COVID-19) pandemic the Labour Hire Authority has been engaging with the Department of Health and Human Services, and the Department of Jobs, Precincts and Regions, WorkSafe, Agricultural Victoria, and many other agencies to help provide support and guidance for vulnerable workers and businesses.

The Authority also continues to undertake licensing, education, compliance and enforcement activities during the COVID-19 pandemic to prevent the exploitation of workers and ensure fairness among labour hire providers. Over 120 providers have already lodged their annual reporting information and we are continuing to monitor compliance and requesting further information where required. We have also assessed over 3800 licence applications and cancelled 23 licences which can be viewed on the public register.

The Authority has also continued working with Victorian, interstate and Commonwealth agencies to monitor, identify and share information about noncompliance. This information helps the Authority use its compliance and enforcement powers efficiently and appropriately.

30 October 2020

Annual reporting guide and checklist

To help licensed providers collect the information and supporting documents needed to complete their annual reporting, the Authority has published an annual reporting guide and checklist.

For most providers annual reporting is short and simple. In developing the annual reporting process, the Authority considered feedback from the labour hire licence application process and made annual reporting more straightforward and easier to use.

30 October 2020

Changing business tiers

Business tiers are set at labour hire licence application and can only be changed at licence renewal.

The Authority recognises the impact of coronavirus on labour hire hosts, providers and workers and the broader industry. While some providers are experiencing an increased demand for labour hire workers and an increased supply of workers looking for work, this has been a difficult time for providers who have lost business. We understand that some providers are frustrated by not being able to change their business tier.

There are currently no provisions in the Labour Hire Licensing Act 2018 or the Labour Hire Licensing Regulations 2018 that allow the Authority to adjust the business tier or fees set by the legislation and regulations.

Learn more about licence fees

30 October 2020

New seasonal worker horticulture directions and obligations for providers

Both farm businesses and labour hire providers have responsibilities for managing seasonal workers in horticulture. These are designed to protect regional communities and the businesses that operate in those communities.

New directions mean there are now some additional requirements for farm businesses and labour hire providers to help manage risks associated with coronavirus (COVID-19).

To help keep providers informed of the new directions, the Authority has written to relevant people and nominated officers for providers that have stated they supply workers to horticulture and agriculture.

Essential resources and guidance

30 October 2020

Coronavirus (COVID-19): Reopening safely

The Victorian Government announced that from 11:59pm Tuesday 27 October 2020 some restrictions in metropolitan Melbourne and regional Victoria are easing. Providers and hosts can use the helpful resources from government to meet their obligations and keep their colleagues and communities safe.

30 October 2020

Coronavirus (COVID-19) information for your industry

The Authority has worked with a number of Victorian Government agencies to support industry specific information during the coronavirus (COVID-19) pandemic. We are currently working with WorkSafe Victoria to provide up-to-date, labour hire specific information for providers and hosts.

Visit WorkSafe to find both industry specific COVID-19 information and guidance for all industries.

COVID-19 information for your industry

30 September 2020

Business Resilience Package

The Victorian Government has developed an Business Resilience Package to support businesses through the COVID-19 pandemic and recently announced a third round of the Business Support Fund.

Businesses across the state dealing with significant challenges posed by the global COVID-19 pandemic can access information by calling the Business Victoria hotline on 13 22 15 or visiting their website.

Business Resilience Package

30 September 2020

COVID-19 cases in the workplace

The Department of Health and Human Services has advice for businesses on what to do if any of your employees show symptoms of COVID-19 or test positive.

Use these instructions and tools to create clear policies and procedures for your business so you can keep your business, workers and customers safe by controlling possible outbreaks.

You should also be aware that employers must notify WorkSafe about a confirmed diagnosis of COVID-19 in the workplace.

30 September 2020

Translated COVID-19 resources

The COVID-19 roadmap for reopening is now available in multiple languages for people from culturally and linguistically diverse backgrounds.

The Department of Health and Human Services translated resources page also provides fact sheets and materials with the most up-to-date information and advice.

These resources can be downloaded, distributed digitally, displayed at worksites and, where appropriate, displayed in accommodation and on transportation provided by employers.

30 September 2020

Updated obligations under Stage 3 and 4 Restrictions

The Authority has written to all licensed labour hire providers and applicants on behalf of the Department of Health and Human Services (DHHS) and the Department of Jobs, Precincts and Regions (DJPR) about their updated obligations under Stage 3 and 4 restrictions. Providers were also advised of updated coronavirus (COVID-19) resources and specific guidance from DHHS, Business Victoria and WorkSafe Victoria.

The Authority appreciates that the COVID-19 emergency creates significant challenges for the labour hire industry. The new directions of the Chief Health Officer will have a significant impact on labour hire providers and host businesses and are essential to prevent the spread of COVID-19. If we all do this, we can protect our loved ones, friends, colleagues, health care workers and the community.

31 August 2020

Providers, don't forget to check your LHLO account

The Authority regularly contacts licensed labour hire providers and applicants through their secure LHLO (Labour Hire Licensing Online) accounts

Providers should check their accounts for messages from the Authority following SMS or email notifications.

LHLO account messages from the Authority may include:

  • requests for further information to progress licence applications
  • application decisions and licence conditions.
31 August 2020

Frequently asked questions August 2020

What happens after an application is lodged?

Once your application is received by the Authority, we check that the application has been fully completed and all supporting documents have been provided. Once all the information is received, your application will be assessed by the Authority’s Licensing Officers. The information you provide may also be checked by our compliance and enforcement officers, and we also work with Victorian, Commonwealth and interstate agencies.

When your application has been assessed and a decision has been made, we will contact you to let you know the outcome to grant or refuse your application.

What if my application is missing information?

If your application is incomplete, the Authority will ask you to provide any missing information and documents. If we require additional information, we will contact you for further information through the LHLO portal. Applications that do not include all required information may be refused.

How long does it take?

We aim to assess complete applications within 30 days of lodgement. However, please note that some applications may take longer to assess depending on a range of factors.

You can visit our website for more information about applying for a labour hire licence.

31 August 2020

COVID-19 restrictions and COVIDSafe Plans

Stage 4 restrictions are in place for metropolitan Melbourne and stage 3 restrictions are in place for regional Victoria and Mitchell Shire. 

Businesses under Stage 4 restrictions can only operate for on-site operations if they are a Permitted Work Premises and have COVIDSafe Plans for each worksite.

Regional Victoria is in Stage 3 ‘Stay at Home’ restrictions to help slow the spread of coronavirus (COVID-19) and a COVIDSafe Plan is advised for work premises.

A COVIDSafe Plan helps protect staff, customers and visitors. It also helps businesses prepare for a suspected or confirmed case of COVID-19 in the workplace. To help you prepare or update your COVIDSafe Plans go to Business Victoria.

For more information

31 August 2020

Permitted Worker Scheme

In metropolitan Melbourne, employers who require their staff to attend a worksite must issue a permitted worker permit to their employees under the Permitted Worker Scheme. This is the responsibility of the employer. Guidelines and the permit template are available from DHHS.

The permitted workers list was updated on 21 August 2020. Visit Department of Health and Human Services for the updated information.

31 August 2020

Translated COVID-19 resources

To help communicate important health information in languages other than English, you can use the translated resources from DHHS website.

These resources can be downloaded, distributed digitally, displayed at worksites and, where appropriate, displayed in accommodation and on transportation provided by employers.

Welcome to the Labour Hire Authority's July e-News

The Labour Hire Authority continues to undertake licensing, education, compliance and enforcement activities during the COVID-19 pandemic.

The Authority has finalised over 3,300 labour hire licence applications. Over half the total applications received were either incomplete or had incorrect information which has required the Authority to request further information from applicants or verify information with other Victorian, Commonwealth and interstate agencies. The Authority has requested further information to be able to assess complete applications rather than simply refusing labour hire licence applications.

Our team has sent over 2,800 written requests for information and has made thousands of phone calls to applicants.

The remaining applications that are being assessed were lodged more recently or they have minor or significant issues. Minor issues, for example, include: 

  • Applicants were asked to provide further information for completeness. 
  • Applicants sought to reopen, change and resubmit their applications as a company not an individual or to update the nominated officer to a person responsible for the actual day to day running of the business.

There are also a large number of applications that have significant issues such as applicants:

  • not responding to requests for missing or further information.
  • were asked for further information about how they are paying their workers and through which enterprise agreements, awards or other industrial instruments.
  • were identified as potentially involved in sham contracting.
  • are under review following an applicant’s fit and proper person test – for example there may be a history of breaching criminal or workplace laws.
  • are identified in intelligence or information the Authority has received about non-compliance. 
31 July 2020

Employers must notify WorkSafe of COVID-19 cases

Employers are now required to notify WorkSafe immediately when they become aware a worker has received a confirmed coronavirus (COVID-19) diagnosis.

The new Regulations, made under the Occupational Health and Safety Act and require employers and self-employed persons, with management or control of a workplace to notify WorkSafe immediately after becoming aware that:

  • an employee, independent contractor, employee of the independent contractor or self-employed person has received a confirmed diagnosis of coronavirus (COVID-19) and;
  • the employee, independent contractor, employee of the independent contractor or self-employed person has attended the workplace within the relevant infection period.

For information and how to report a confirmed COVID-19 diagnosis visit WorkSafe Victoria.

31 July 2020

Face coverings in workplaces

As you are aware, people living in metropolitan Melbourne or Mitchell Shire must wear a face covering when leaving their home, unless they have a lawful reason for not doing so. From 11:59 pm on Sunday 2 August this applies to all Victorians - including across regional Victoria. Employers must take reasonable steps to ensure that workers wear a face covering at all times when working in their business.

Use the resources from WorkSafe Victoria and DHHS to help prevent and manage the risk of exposure to COVID-19, and to understand your legal obligations. 

Even with face masks we must continue to practice good hygiene, wash our hands thoroughly and keep 1.5 metres distance between each other.

31 July 2020

Translated COVID-19 resources for workers

To help communicate important health information in languages other than English, visit the translated resources page on the DHHS website.

These resources can be downloaded, distributed digitally, displayed at worksites and, where appropriate, displayed in accommodation and on transportation provided by employers.

31 July 2020

Support payments for Victorian workers who are self-isolating or quarantining

The Victorian Government is providing one-off payments to financially support Victorian workers, including parents and guardians, who are required to self-isolate or quarantine due to COVID-19.

Visit DHHS for further information.

31 July 2020

Workplace manslaughter laws

A new criminal offence of workplace manslaughter has been introduced into occupational health and safety laws. The new offence of workplace manslaughter will be investigated by Victoria's health and safety regulator, WorkSafe Victoria, using their powers under the Occupational Health and Safety Act 2004.

It is every employer’s responsibility to make sure their employees stay safe at work and return home every day. If you are already complying with your OHS duties, you are doing the right thing and you will not need to do anything different. If you are not complying, the consequences for not thinking about workplace risk can be much more severe.

31 July 2020

Managing the risk of COVID-19 exposure in agriculture

The Authority has worked with WorkSafe Victoria on resources for managing COVID-19 exposure risks in the agriculture industry and while travelling in vehicles.

Employers are encouraged to use the industry-specific resources from WorkSafe Victoria and DHHS to help prevent and manage the risk of exposure to COVID-19. Resources are available for many industries including meat and poultry, construction, aged care, healthcare and social assistance, and for workers at home and in offices.

Safe Work Australia has also published industry-specific advice on how to minimise the risk of exposure to COVID-19 in workplaces.

31 July 2020

COVID-19 and your OHS responsibilities

The Authority continues to warn labour hire providers and hosts that during this pandemic, it is more important than ever to ensure the occupational health and safety of their workers.

Compliance with existing workplace laws including the Occupational Health and Safety Act 2004 is a requirement for a labour hire licence. Providers and hosts are encouraged to use the COVID-19 resources from the Department of Health and Human Services (DHHS), WorkSafe Victoria and Safe Work Australia

To help businesses prevent infection in the workplace, plan for and respond to COVID-19 and support contact tracing with record keeping the DHHS has a prepared a range of resources.

30 June 2020

Translated COVID-19 resources for workers

To help communicate vital health information to workers in other languages, employers can visit the DHHS website, download translated resources, distribute them digitally and display them at worksites. Where appropriate the resources can also be displayed in employer provided accommodation and on employer provided transportation.

The translated resources include:

  • Slowing the spread of coronavirus and Get tested if you have these symptoms posters
  • Wash your hands regularly, Cover your cough and sneeze, and 3 ways to stay safe posters
  • Looking after your mental health during COVID-19 pandemic
  • translated and English updates.

Translated resources

30 June 2020

Fair Work Commission: Changes to awards in 2020

The Fair Work Commission has been reviewing all modern awards and the new awards are taking effect throughout this year. To find out if your award has already been updated visit Fair Work Ombudsman (FWO).

If your award hasn't been updated yet, sign up to FWO alert service to hear about changes to your specific awards.

30 June 2020

Fair Work Commission: 1.75% increase to minimum wages

The Fair Work Commission has announced a 1.75% increase to minimum wages. This will apply to all award wages. 

To find out when a specific award will increase you can visit the FWO website.

30 June 2020

Agriculture Workforce Plan: finding work and workers

As a part of the Victorian Government’s Working for Victoria fund, the $50 million Agriculture Workforce Plan has been set up to help agriculture, food processing and critical food supply chain business in rural, regional and outer metropolitan Victoria with:

  • recruitment
  • case management
  • financial support for worker relocation and transport 
  • worker induction and retraining 
  • business adaptation.

Businesses across the state can register their needs on the platform and access a talent pool of jobseekers.

30 June 2020

Welcome to the Labour Hire Authority's June e-News 2020

The Labour Hire Authority is directly contacting Nominated Officers to help providers understand their ongoing legal obligations around pay and awards.

Awards are legal documents that outline the minimum pay rates and conditions of employment. There are more than 100 industry or occupation awards that cover most people who work in Australia.

Employers should be aware that:

  • The Fair Work Commission (FWC) has announced an increase to minimum wages and that this applies to all award wages.
  • FWC has been reviewing all modern awards and the new awards are taking effect throughout this year.​
  • In addition to very likely being covered by an award, all workers are also entitled to the National Employment Standards.

The Authority is also continuing to undertake compliance, enforcement and licensing activities during the COVID-19 pandemic. Our licensing and compliance and enforcement officers have requested further information from labour hire providers and are conducting a number of enquiries. The Authority has also assessed and granted over 3,100 licences across all industries and continues to assist businesses to submit complete applications for assessment.

30 June 2020

Welcome to the Labour Hire Authority's May e-News 2020

The Labour Hire Authority continues to undertake compliance and enforcement activities during the COVID-19 pandemic. This article also discusses an information campaign for labour hire workers and provider and host compliance with existing laws.

Fees rates for 2020-21

For financial year 2020-21, all labour hire licence fees will remain unchanged. This includes:

  • annual licence fee – the licence fee that is paid when a licence is granted and at the start of each 12 month period after the granting
  • application fee – the fee to apply for a labour hire licence

Normally, each year as a result of indexation under the Monetary Units Act 2004 government fees and penalties increase, including labour hire licence fees and penalties. The Victorian Government has announced a freeze on all fees and fines that were due to increase on 1 July 2020.

29 May 2020

Frequently asked questions May 2020

Here are answers to a few of the top questions coming through to our enquiries team. If you have a question you can contact the Authority by using the contact us button at the bottom of this email.

Managing and preventing exposure to COVID-19

The Victorian Government has announced the gradual easing of restrictions throughout the state, subject to the continued and effective management of the spread of COVID-19. Businesses that are reopening or planning their reopening can refer to health and safety guidance from WorkSafe Victoria and Safe Work Australia to help manage health and safety risks related to COVID-19.

This includes information on physical distancing, personal protective equipment, cleaning, undertaking risk assessments and designing emergency plans.

29 May 2020

COVID-19 and Australian workplace laws

If your workplace is impacted by COVID-19, you can visit the Fair Work Ombudsman website for further information about your workplace obligations and rights, including information about:

  • stand downs and reducing hours
  • changing the location of work, including working from home
  • pay and leave entitlements, including if someone is sick with COVID-19
  • entitlements if an employee is stuck overseas or is required to be quarantined or self-isolate
  • ending employment and redundancy entitlements.
29 May 2020

Finding providers by industry

To support hosts, providers and workers during the coronavirus pandemic, the Authority has also published details of licensed labour hire providers and applicants including the industries to which they nominated supplying workers. This will particularly help hosts who need labour hire services in industries such as healthcare, commercial cleaning, transportation and warehousing, horticulture, and meat and poultry processing.

The lists reflect the information provided by the applicants and licensed providers at the time of their application. In the future, the Authority aims to build this information into the provider registers.

30 April 2020

Frequently asked questions April 2020

Here are answers to a few of the top questions coming through to our enquiries team. If you have a question you can contact the Authority by using the contact us button below.

Preparing for a pandemic: a guide for employers

WorkSafe Victoria has published an informative guide for employers on managing the occupational health and safety risks associated with an infectious disease pandemic.

For more information on how employers can use occupational health and safety (OHS) practice to plan for a pandemic view the guide.

30 April 2020

Labour hire licence applications received before 30 June 2020

The Labour Hire Authority recognises that these are unprecedented times. The coronavirus situation is affecting labour hire hosts, providers and workers and has resulted in changes to the labour hire industry. Some labour providers have lost business, other providers are experiencing an increased demand for labour hire workers and an increased supply of workers looking for work, and new providers are seeking to supply workers to various industries during this pandemic.

It is for this reason the Authority will not take enforcement action against a provider for providing labour hire services without a licence, or a host who enters into an arrangement with that provider, where a complete application is submitted to the Authority before midnight 30 June 2020 and there is no evidence of non-compliance.

Coronavirus (COVID-19) and your responsibilities

The Authority acknowledges that these are unprecedented circumstances. As Victoria’s labour hire industry regulator, our actions continue to focus on the administration and enforcement of the Labour Hire Licensing Act 2018 (Vic) and Labour Hire Licensing Regulations 2018 (Vic).

Case study: Reviewing a licensed provider

The Authority will conduct compliance monitoring of licensed labour hire providers.

The Authority examined a provider’s compliance with their legal obligations and found the provider was not complying with the relevant award and was underpaying workers.

Since identifying the noncompliance, the provider has proactively cooperated with the Authority to ensure that it complies with its obligations.

Can I speak to you in my language?

If English is not your first language, you can speak to us in your language by calling the Translating and Interpreting Service on 131 450.

Tell the operator the language you speak and ask the operator to telephone the Labour Hire Authority on 1300 545 200.

28 February 2020

Top tip: Check the LHLO portal for requests for information

The Authority has requested further information from a number of applicants.

If the Authority requires additional information, we will contact you through the LHLO portal.

28 February 2020

Do not use, copy or republish the Authority’s logo

A small number of labour hire providers have used the Labour Hire Authority’s logo on their websites or similar, without approval from the Authority.

You must not copy or re-publish the Authority’s logo. If you have copied or re-published the Authority’s logo it must be immediately removed.

28 January 2020

Victorian Bushfires

The Labour Hire Authority thanks all those people fearlessly defending Victoria and supporting the continuing fire response and recovery.

Season’s Greetings

From all of us here at the Labour Hire Authority, we would like to wish you a very happy holiday season and a wonderful new year.

The Authority will remain open over the festive season, except on the following days:

  • Christmas Day, Wednesday 25 December 2019
  • Boxing Day, Thursday 26 December 2019
  • New Year’s Day, Wednesday 1 January 2020
19 December 2019

Labour hire scope scenarios

Labour hire licensing applies to all industries. If you supply one or more workers to perform work in and as part of a business or undertaking of another person, you are likely to be a labour hire provider.

Our website was recently updated to include more scenarios across various industries. These scenarios can be found via the following links.

You should consider your particular circumstances when determining whether you require a labour hire licence.

Cleaners in commercial premises

If you supply workers to work as a cleaner in a commercial premises you are likely providing labour hire services and will require a licence. Here are some scenarios in a cleaning setting.

Labour hire licence applications received between 30 October 2019 and 31 December 2019

The Authority thanks everyone who applied for a labour hire licence by the end of the six-month transition period. The Authority will prioritise the assessment of these 3841 applications.

The Authority is aware there are existing providers who fully intend to comply with the Act and wish to obtain a licence but were not able to apply by the end of the transition period. It is vital to the success of the licensing scheme that all providers who are compliant with their legal obligations and who express an intention to continue to provide labour hire services in Victoria in accordance with labour hire laws are licensed.

It is for this reason the Authority has decided that, where a complete application is submitted to the Authority before midnight on 31 December 2019, and there is no evidence of non-compliance, it will not take enforcement action against a provider for providing services without a licence, or a host who enters into an arrangement with that provider.

This approach is in accordance with the guiding principles set out in the Authority’s Compliance and Enforcement Policy which is available on the Authority’s website and our key objective of protecting workers from exploitation, while operating in a fair and proportionate manner.

End of transition

The end of the transition period was commemorated by Minister for Industrial Relations, Tim Pallas and Labour Hire Licensing Commissioner, Steve Dargavel. You can find the Victorian Government media release here.

The Labour Hire Authority received 3841 licence applications during the six-month transition period - 37 percent of applications were submitted in the last 48 hours.

During the transition period the Authority spoke with thousands of providers and hosts across Victoria through over 120 forums and stakeholder engagement sessions, conducted two advertising campaigns and attended to over 7,000 phone calls assisting businesses with their applications.

How long will it take to assess a labour hire application?

The Authority has received a large number of applications. We are continuing to carefully assess applications to improve integrity in the labour hire sector.

We unable to provide a time frame to assess an application because each application varies.

Application assessment speed has been impacted significantly because many applicants have not provided the required information.

Applications lodged before 30 October 2019 will be prioritised and applicants can continue to trade as labour hire providers until their application has been assessed.

Why a labour hire licensing scheme?

The labour hire licensing scheme was established in response to the independent Victorian Inquiry into the Labour Hire Industry and Insecure Work, which found significant evidence of exploitation of workers in the labour hire sector.

Labour hire licensing was introduced with the objectives of protecting workers from exploitation and improving the transparency and integrity of the labour hire industry.

The scheme seeks to achieve a level playing field, so that labour providers do not face unfair competition from unscrupulous operators, and workers are not subject to exploitation.

29 November 2019

Host responsibilities

Unfortunately, some organisations are requiring all their service providers to obtain labour hire licences without considering whether the arrangement is for the provision of labour hire services, and in some circumstances hosts are requiring their service providers to provide confirmation that a labour hire licence is not necessary. 

Hosts should refer to the Authority’s website, the Act and Regulations to consider whether their own arrangements are for the provision of labour hire services.

Objecting to a licence application

Persons or organisations who have an interest in the protection of workers or the integrity of the labour hire industry (Interested Persons) may make an objection to a licence application or renewal within 14 days of notice of the application being published on the Authority’s website.

Labour hire scope scenarios

Our website provides a range of scope scenarios to help give you an idea of what is and is not labour hire. These scenarios have been developed in response to your feedback and will be progressively updated. 

You can find a range of scenarios through these links:

These examples are for illustrative purposes only and do not constitute legal advice. You should consider your particular circumstances when determining whether you require a labour hire licence. If you are unsure, you should seek legal advice.

Applying for a licence: Information relating to workers

As part of the application for a labour hire licence, the Authority asks for information from providers about the total number of workers they supplied to hosts in the 12 months before the date of the application, or expect to supply to hosts during the 12 month period after a licence comes into forces.

The Authority may require additional information depending on the circumstances.

You can find examples of what information is required here: download PDF.

Common application mistakes to avoid

Since applications opened on 29 April, the Authority has noticed that many labour hire providers have made simple mistakes in their applications which has caused delays.

Trustees must be the applicants for trusts

Trustees must be the applicants for trusts

When applying for a licence on behalf of a trust, the applicant must be a natural person or an organisation, not the trust.

This is because a trust is a relationship, not a legal entity, and cannot be an applicant for a licence or a licensee, if the application is successful.

Click 'Read More' to view scenarios of individuals and corporations acting as trustees and applying for a licence.

Incomplete applications are causing delays

Since applications opened on 29 April, the Labour Hire Authority (Authority) has noticed that many labour hire providers have made simple mistakes in their applications which has caused delays.

To help applicants gather the information needed to complete a licence application the Authority has put together a helpful application guide checklist. Please use the guide to ensure that everything is provided in the application for us to complete the assessment of your application. 

You can view the most significant causes of delayed assessments by clicking 'Read More'.

 

Upcoming Events

The Authority will continue to provide information sessions about the labour hire licensing scheme across metropolitan and regional Victoria.

The following are scheduled in August.

Fair Labour Hire for Victoria

The Victorian Labour Hire Licensing Scheme has now commenced. 

The Minister for Industrial Relations Tim Pallas announced the beginning of the scheme today, aimed at making the labour hire system fairer for workers, businesses and providers.

Public consultation on exposure draft Regulations and Regulatory Impact Statement ends

The commencement and operation of the Victorian labour hire licensing scheme will be supported by the introduction of Labour Hire Licensing Regulations. The public consultation period for the exposure draft Regulations under the Labour Hire Licensing Act 2018 (Vic) began on 7 August 2018 and ended on 5 September 2018. Visit the Labour Hire Licensing Authority Regulations and  Regulatory Impact Statement website for more information.

5 September 2018